> Corporate > Terms and Conditions
Terms of Payment:
“Net 30 Days” with established credit, unless otherwise arranged. New customers are asked to complete
a Credit Application Form, listing their bank and three commercial references. For the convenience of
customers without established credit, prepayment, including transportation charges (if applicable) and
taxes, will release orders immediately for shipment. Visa, MasterCard, and American Express (US only) are
accepted.
Shipment:
Courier or truck F.O.B. our Warehouses in Canada: Baie D’Urfé, QC; USA: Champlain, NY; Europe:
Courtaboeuf, Paris, France. Insurance covering the full value of the shipment is included with the
transportation charges. If you wish to select a specific carrier, and/or have insurance to cover your shipment,
please contact us immediately.
Claims:
SCP SCIENCE takes great care in the packaging of goods prior to shipment. In the event that breakage
occurs during shipment, claims for damaged merchandise must be made to the transport company
and reported to SCP SCIENCE within 5 days of receipt of order. The damaged goods along with the
original packaging must be kept, and a Damage Report Claim filed with the transport company. Claims for
short-shipments should be made immediately with SCP SCIENCE.
Returns:
Returns must be authorized. Please contact SCP SCIENCE for a Return Authorization Number and proper
shipping instructions before returning merchandise. No returns can be accepted without prior approval.
Restocking charges may be applicable.
Privacy:
SCP SCIENCE is committed to protecting your privacy. At SCP SCIENCE, we never sell, distribute or trade
any information (including email address) about you or your visit to our web site. However, we must give
full cooperation in any situation where we are required by law or legal process to provide such
information. Contact information for the customer is used only for the purpose of direct communication
with our customers. Occasionally SCP SCIENCE may send customers promotional materials through the postal
service or electronically by e-mail.
Security of Your Personal Information:
SCP SCIENCE is committed to protecting the security of your personal information. We use a variety of security
technologies and procedures to help protect your personal information from unauthorized access, use, or
disclosure. For example, we store the personal information you provide on computer servers with limited access
that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such
as a credit card number) over the Internet, we protect it by encryption using the Secure Socket Layer (SSL)
protocol.
Customer Response:
SCP SCIENCE is at your service. We appreciate comments, criticism, and suggestions, and we will make
every effort to meet your expectations for high-quality products and services.
Disclaimer:
Products supplied are for laboratory use only and should not be used for any household, medical, or
therapeutic application. SCP SCIENCE presumes that only trained and qualified individuals, familiar with
procedures suitable to the products ordered, will handle them. Our customers are solely responsible for the
safe storage, handling, and the use of these products.
Distribution:
SCP SCIENCE products are available worldwide through a network of distributors. Please contact
SCP SCIENCE directly for the name and contact information of your local distributor. Distributor terms and
conditions may vary.