Customer Service

To place orders:

In North America, call 1-800-361-6820 or fax 1-800-253-5549.

In Europe (excluding Germany), call 33-01-69-18-71-17, fax 33-01-60-92-05-67, or contact your local distributor.

In Germany, call +49 (0) 8342-89560-61 / +49 (0) 8342-89560-60 or fax +49 (0) 8342-89560-69.

For all other locations, call +1-514-457-0701, fax +1-514-457-4499, or e-mail sales@scpscience.com for the name of your local distributor. When placing orders, please clearly indicate the quantity, the catalogue number, and a brief description of each product. Written confirmation of phone orders is required when tax exemptions have been requested. Orders require a minimum order of $50 (North America) or €80 (Europe). Customers outside North America and Europe should consult their distributor for the minimum order amount.

Terms of payment:
Net 30 days: for customers with established credit, payment of the total invoice amount is required within 30 days from the shipping date, unless otherwise arranged. New customers are asked to complete a credit application form listing their bank and three commercial references. Prepayment (including applicable taxes and transportation charges) is available for customers without established credit for orders to be released immediately for shipment. Visa and MasterCard are accepted (American Express is accepted for US orders only).


Shipment:
Courier or truck FOB. Warehouse locations: Baie d'Urfé, QC, Canada; Champlain, NY, USA; Courtaboeuf, Paris, France. Insurance covering the full value of the shipment is included with the transportation charges. If you wish to select a specific carrier and/or have insurance to cover your shipment, please contact us immediately.


Claims:
SCP SCIENCE takes great care in the packaging of goods prior to shipment. In the event that breakage occurs during shipment, claims for damaged merchandise must be made to the transport company and reported to SCP SCIENCE within five days of receipt of order. The damaged goods and original packaging must be kept, and a damage report claim must be filed with transport company. Claims for short shipments (merchandise manifested but not received) should be made immediately with SCP SCIENCE.


Returns:
No returns can be accepted without prior approval. Please contact SCP SCIENCE for a return authorization number and shipping instructions before returning merchandise. Restocking charges may be applicable.


Customer response:
SCP SCIENCE is at your service. We appreciate comments, criticism, and suggestions, and we will make every effort to meet your expectations for high-quality products and services. If you would like your name added to our mailing list, please contact us.

Registered trademarks:
Perkin Elmer®, Varian® and Thermo® Elemental are registered trademarks. SCP SCIENCE is not affiliated with or licensed by any of these companies.


Disclaimer:
Products supplied are for laboratory use only and should not be used for any household, medical, or therapeutic applications. SCP SCIENCE presumes that only trained and qualified individuals who are familiar with procedures suitable to the products ordered will handle them. Our customers are solely responsible for the safe storage, handling, and use of theses products. Original manufacturer part numbers are provided for cross-reference information only.


Distribution:
SCP SCIENCE products are available worldwide through a network of distributors. Please contact SCP SCIENCE directly for the name and contact information of your local distributor. Distributor terms and conditions may vary.

SCP SCIENCE is constantly searching for new distributors. If you feel that your company is an excellent match, please complete and return our distributor registration form. Our international sales manager will be glad to contact you.