Terms & Conditions

Home / Corporate / Terms & Conditions


Terms of Payment:

Net 30 days: for customers with established credit, payment of the total invoice amount is required within 30 days from the shipping date, unless otherwise arranged. New customers are asked to complete a credit application form listing their bank and three commercial references. Prepayment (including applicable taxes and transportation charges) is available for customers without established credit for orders to be released immediately for shipment. Visa and MasterCard are accepted (American Express is accepted for US orders only).


Shipment:

Courier or truck FOB. Warehouse locations: Baie d'Urfé, QC, Canada; Champlain, NY, USA; Courtabœuf, Paris, France. Insurance covering the full value of the shipment is included with the transportation charges. If you wish to select a specific carrier and/or have insurance to cover your shipment, please contact us immediately.


Claims:

SCP SCIENCE takes great care in the packaging of goods prior to shipment. In the event that breakage occurs during shipment, claims for damaged merchandise must be made to the transport company and reported to SCP SCIENCE within five days of receipt of order. The damaged goods and original packaging must be kept, and a damage report claim must be filed with transport company. Claims for short shipments (merchandise manifested but not received) should be made immediately with SCP SCIENCE.


Returns:

No returns can be accepted without prior approval. Please contact SCP SCIENCE for a return authorization number and shipping instructions before returning merchandise. Restocking charges may be applicable.


Privacy:

SCP SCIENCE is committed to protecting your privacy. At SCP SCIENCE, we never sell, distribute or trade any information (including email address) about you or your visit to our web site. However, we must give full cooperation in any situation where we are required by law or legal process to provide such information. Contact information for the customer is used only for the purpose of direct communication with our customers. Occasionally SCP SCIENCE may send customers promotional materials through the postal service or electronically by e-mail.


Security of Your Personal Information:

SCP SCIENCE is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it by encryption using the Secure Socket Layer (SSL) protocol.


Customer Response:

SCP SCIENCE is at your service. We appreciate comments, criticism, and suggestions, and we will make every effort to meet your expectations for high-quality products and services. If you would like your name added to our mailing list, please contact us.


Registered Trademarks:

Horiba® Jobin Yvon®, Perkin Elmer®, Varian® and Thermo® Elemental are registered trademarks. SCP SCIENCE is not affiliated with or licensed by any of these companies. 


Disclaimer:

Products supplied are for laboratory use only and should not be used for any household, medical, or therapeutic applications. SCP SCIENCE presumes that only trained and qualified individuals who are familiar with procedures suitable to the products ordered will handle them. Our customers are solely responsible for the safe storage, handling, and use of theses products. Original manufacturer part numbers are provided for cross-reference information only.


Distribution:

SCP SCIENCE products are available worldwide through a network of distributors. Please contact SCP SCIENCE directly for the name and contact information of your local distributor. Distributor terms and conditions may vary.