Update – COVID-19 Crisis:
Thank you for your Continued Support
1) Our Commitment
SCP SCIENCE has been declared an “essential supplier of inputs to essential service providers”. As such we are operating as usual within the public health restrictions. Production and shipping of products continue. All staff which can work remotely are doing so in order to reduce chance of virus propagation.
We are committed to maintaining our normal high levels of customer service throughout the duration of this public health crisis. We do not foresee any issue which would cause this to change, but rest assured, we would notify our clients immediately if such a case arose.
We thank you for the trust you place in SCP SCIENCE as a critical supplier and we will continue to provide the services you require at the levels which you expect. The closure of our “non-essential” clients has made an impact on our business. We will stay open as long as there is a continuity of business.
In return for our commitment to you, we request that you maintain your levels of purchases and not to defer them if possible.
2) Orders, Quotes and Inquiries:
- By ecommerce: Open 24/7 and provides options to order, re-order, request and confirm quotes, process returns.
- By phone: Our Inside Sales Representatives are ready to respond to your lab needs. Your call is extremely important to us, rest assured that we will respond as quickly as possible.
3) Product Availability:
- Our manufacturing facilities are remaining operational during this crisis. We have reached out to our suppliers to ensure that we continue to have the raw materials required.
4) Technical Support and Customer Service:
- Continue to contact your local Sales Representatives, Customer Service, and Application Chemists for any assistance you require. Because our staff is working remotely, you will be asked to leave a voice message. That message is instantly forwarded & will be responded to in short order. Your call is extremely important to us, rest assured that we will respond as quickly as possible.
- Daily shipments are done, however due to present events, shipping lead times may be impacted. We value each order and will notify you of changes to delivery schedules as best as possible. We will be contacting you prior to shipment to ensure your facility is available to receive the order.
We thank you for the trust you place in SCP SCIENCE as a critical supplier and we will continue to provide the services you require at the levels which you expect.